ENJOY FREE SHIPPING ON ALL ORDERS OVER $100.
Standard shipping for orders under $100 is $4.95. Express shipping is $10.95.
Most express orders are dispatched within 24 hours. Please allow up to 3 business days for express delivery, depending upon the time of purchase and your delivery address.
During sale and holiday periods, delivery may take longer than the estimated timeframes.
Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch. Most orders are dispatched within 2 business days.
How long does it take to process an order?
Once your order has been placed it may take up to 2 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow up to 2 business days for your order to be processed and dispatched.
Please note this can take longer during sale or busy periods.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from us with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the courier website and you will also be sent updates about your delivery. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Can I change my shipping address?
If your order has not yet been dispatched, please email or email us at firstname.lastname@example.org with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.